Q&A with Duke Regional President, Katie Galbraith

DR.ELT--11Katie Galbraith, MBA, became president of Duke Regional Hospital on May 1, 2014. We sat down with Katie to find out more about her plans as president.

Q: What would you like to accomplish in your first year as president?
A: I want to see us continue the good work we’ve been doing. I know our organization well (Katie served as vice president and then the interim president of Duke Regional before her appointment.) And I’m incredibly proud of what we’ve accomplished over the past year. That doesn’t mean there aren’t opportunities for continued improvement, but we’ve got the right people and the right focus so I want us to really set our sights high.

One immediate thing I would like to work on is improving patient experience. We need to make sure we are consistent with rounding on patients and their loved ones each hour so that we are there when they need something, respecting the backgrounds of the diverse community we serve and working together as a team, with the patient at the center of that team.

Q: What are your long-term goals for Duke Regional?
A: I’d like to see us recognized among the best community hospitals in the country. We are well on our way of establishing ourselves as the best community hospital in North Carolina, but with this team and as part of a world-class health system, there is no reason we can’t be recognized on a national level. We owe it to the communities we serve to have the best care available for them.

Q: What about Duke Regional makes you most proud?
A: I love this hospital because of the people here. We have an incredible team and I couldn’t think of a better place to be. I’ve received countless letters from appreciative patients and their loved ones about the great care we are providing. We try to treat each patient as if they were a member of our own family and I’m so happy when that is recognized.

More about Katie
Family: Husband, Mike and two children
Pets: three cats and several fish
Undergraduate education: Bachelor of Arts degree in journalism from Northwestern University
Graduate education: Master of Business Administration degree from Elon University
Memberships: American Hospital Association’s Society for Healthcare Strategy and Market Development; American College of Healthcare Executives
Hobbies: Cooking, traveling, family time
Last book read: The Advantage by Patrick Lencioni and, for fun, Irish Eyes by Mary Kay Andrews
Last movie seen: Rio 2 with my kids
Favorite music: Anything 80’s
Favorite TV show: I Love Lucy

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