From our President: What our U.S. News Ranking Means for Patients

Katie Galbraith, MBA, president

Katie Galbraith, MBA, president

As you may have heard, Duke Regional was recently honored by U.S. News and World Report as one of the top hospitals in North Carolina. Duke Regional tied as the sixth best hospital in North Carolina and third best in the Raleigh-Durham Metro Area that includes Raleigh, Durham, Cary and Chapel Hill. Duke Regional was also named a high performer in 10 specialties, including cancer, diabetes and endocrinology, gastroenterology and GI surgery, geriatrics, gynecology, nephrology, neurology and neurosurgery, orthopaedics, pulmonology and urology.

But what does this ranking mean?

U.S. News determines how hospitals place on this list by analyzing measures such as patient survival and safety data, nurse staffing levels, reputation among physicians, patient outcomes and more.

To us, the ranking means we are keeping our commitment to provide the safest, highest quality care for the community we serve. Here are just a few examples of what makes Duke Regional Hospital one of the best.

Committing to quality. Duke Regional has received recognition for clinical expertise and patient safety. Our Hip Fracture Program and Forward Motion Total Joint Replacement Program are Joint Commission Certified and our hospital has been designated as a Primary Stroke Center by The Joint Commission in conjunction with The American Heart Association/American Stroke Association. Year after year, we have earned an “A” score for hospital safety through The Leapfrog Group, an independent national nonprofit group focused on patient safety.

Delivering tomorrow’s care today. Duke Regional implemented Duke Maestro Care, a new electronic medical record, in March. This state-of-the-art technology created a single electronic medical record of patients’ personal health and healthcare history within Duke Medicine. Using Maestro Care streamlines our ability to provide care, which means our patients enjoy even better, faster service.

Partnering with patients and their loved ones. We provide patient-and family-centered care to our patients and their loved ones by practicing “family presence.” Family presence means patients have the right to designate support persons including, but not limited to, their spouse, domestic partner, family member or friend. This designated loved one can be involved in the patient’s care (decisions, notifications, etc.) as much as the patient wishes.

While we would love to be number one, we are proud of our standing in this super competitive market. Our mission is to be the best community hospital in North Carolina and as shown by these rankings, we are well on our way.

To view the full report, click here.

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